What will I learn in a customer service and hospitality program?

In training, you’ll learn how to provide care and support for customers in different settings. Your studies will vary depending on the specific training path you choose.

Customer service courses will teach you the techniques that build strong customer relationships. For example, you will learn help desk and call centre skills. Courses also include business math, business communication, and office procedures.

Hospitality courses give you an overview of the hotel, restaurant, and resort industry. You will study facilities management and design, and purchasing for food service operations. Key lessons will also include marketing and technology for the hospitality industry. To organize finances, you will learn basic accounting for hotel and restaurant businesses.

If you study conference and event planning, you will learn key skills in this field. Courses include marketing, communication, customer service, and problem-solving. Plus, you will learn about negotiating, teamwork, and decision-making.

Another important tool that you will learn in all these programs is Microsoft Office. Word, Excel, and Powerpoint are used in these careers to help manage clients and projects.

Quality training will give you a solid understanding of these careers. With your skills, you will be able to navigate any situation that comes your way.

Careers After Completing Customer Service and Hospitality Courses
The hospitality industry in Canada is worth over 16 billion, and includes over 84,000 businesses. Thus, careers in customer service and hospitality are in high demand. Qualified job seekers can find work in many positions, including: